Product Return- Lingerie apparel Online store
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Return

Return

Only returns via courier service is accepted, as we do not honor any walk-ins. Please double check that the items you wish to return do not fall into the non-return items in the table list below. You can return the unworn and returnable items listed in below table within 7 days of purchase.

  • Returns can only be processed if it is initiated by Our member account holder and will only be processed to our member account holder. The information provided should match specific information in our database.
  • All items must be returned in their original condition with all tags , strips, or original packaged attached. Please note that hygiene strips should not be tear when testing wear.

We are sorry to hear your request to return. If yes, please check your item whether is allow to return under  below categories and reasons.

All return items Must check and packed with below requirements in the return parcel:

  1. Invoice
  2. Original unused Conditions and Tags Intact
  3. Original Packaging
  4. For Any Items that Contain Hygiene Strips Cannot be removed. Once show sign of remove, item consider sold.
CategoriesReason To ReturnPossible To ReturnVerificationCourier Cost*Malaysia ONLYExchange/Refund

Bra

Damage IssuePhotoIncludeExchange
 False DeliverPhotoIncludeExchange
Size issueFill in form onlineIncludeExchange
Change of Mind 

Panty

Damage IssuePhotoIncludeExchange
 False DeliverPhotoIncludeExchange
Size issue
Change of Mind 

Shapewear

Clothing

Damage Issue Photo IncludeExchange
False Delivery Photo IncludeExchange
Size Issue Fill In Form OnlineIncludeExchange
Change of Mind  

Handbag

PowerBank

Damage Issue Photo IncludeExchange
False Delivery Photo IncludeExchange
Size Issue Fill In Form Online Exchange Or Refund
Change of Mind Fill In Form Online Exchange Or Refund
 

Qmomo Bra & Panty Set

Damage Issue Photo IncludeExchange
False Delivery Photo IncludeExchange
Size Issue Fill In Form OnlineExchange
Change of Mind  
CategoriesReason To ReturnPossible To ReturnVerificationCourier Cost*Malaysia ONLYExchange/Refund

Bra

Damage IssuePhotoIncludeExchange
 False DeliverPhotoIncludeExchange
Size issueFill In Form OnlineExchange
Change of Mind Exchange/refund

Panty

Damage IssuePhotoIncludeExchange
 False DeliverPhotoIncludeExchange
Size issue
Change of Mind 

Shapewear

Clothing

Damage Issue Photo IncludeExchange
False Delivery Photo IncludeExchange
Size Issue Fill In Form OnlineIncludeExchange
Change of MindExchange/Refund

Handbag

PowerBank

Damage Issue Photo IncludeExchange
False Delivery Photo IncludeExchange
Size Issue Fill In Form OnlineExchange/Refund
Change of Mind Fill In Form OnlineExchange/Refund

Qmomo Bra & Panty Set

Damage Issue Photo IncludeExchange
False Delivery Photo IncludeExchange
Size Issue Fill In Form OnlineExchange
Change of Mind Fill In Form OnlineExchange/refund

 – means this item category is accept to return under specified conditions.

 – means this item category is reject to return under specified conditions.

***For overseas buyers, please note that you have to bear any involved return/delivery postage fees .
***Panties are non returnable due to hygiene issue. 
Items that are allow to be returned above must returned within 7 days of purchase.No returns will be accepted after 7 days.Fill in form below in order to Request for return
Parcel Return Form
Failure to do all aboves will result your application of returns being rejected.

 

Exchange And Refund Policy

Once return done within 7 days, We will process the return parcel. The product(s) will be inspected upon receipt. Our guarantee does not cover accidental damage or wear of product caused by customer. If item check fullfil our requirement, We will proceed to your next Step According above tables for

  1. Exchange for Color Or Size.  OR
  2. Refund in Store Credit Form/ bank transfer
  • Max  order exchange’s frequency is 2 . means under Same order Item exchange max is 2 times.
  • Exchange will depend on stock availability and the value of exchange item must match.
  • You will be refunded automatically via Store Credit once we have received your returned items.
  • For cash/bank transfer refund, pls allow 2-5 working days process.
  • Exchange and refunds can only be processed if it is initiated by Our member account holder and will only be processed to our member account holder. The information provided should match specific information in our database.

We are always here to help, if you have questions, please email to << [email protected]>> or whatapp/wechat/line our customer service team at << 0163170963>>